Legal notice

 

This Legal Notice applies to the website and online store operated under the name forever28.shop.

By accessing, browsing, or purchasing from forever28.shop, you acknowledge the information contained in this Legal Notice together with our Terms of Service, Privacy Policy, Return and Refund Policy, and Shipping Policy.

1. Website Information

Website: forever28.shop
Store Name: forever28.shop
Contact Email: info@forever28.shop

forever28.shop operates as an online retail store offering products to customers, including customers in Australia.

For questions relating to the website, orders, products, policies, legal matters, or customer service, please contact:

info@forever28.shop

2. Nature of Our Business

forever28.shop is an online retail store.

Products offered through the website may include women's fashion apparel such as:

  • Dresses;

  • Mini dresses;

  • Mini skirts;

  • Fashion jeans;

  • Skirts;

  • Slim-fit trousers;

  • Pants; and

  • Other women's fashion clothing and related products.

Product ranges may change from time to time depending on availability and our current collections.

3. Australian Consumer Law

Where applicable, products sold to consumers in Australia are subject to the Australian Consumer Law, including consumer guarantees that cannot lawfully be excluded, restricted, or modified.

Nothing contained in this Legal Notice or elsewhere on forever28.shop is intended to exclude, restrict, or modify any consumer guarantee, statutory right, remedy, or liability that cannot lawfully be excluded.

Depending on the circumstances, consumers may have rights relating to goods that are:

  • Faulty;

  • Defective;

  • Unsafe;

  • Not of acceptable quality;

  • Not fit for an applicable disclosed purpose;

  • Materially different from their description;

  • Different from a sample or demonstration model; or

  • Otherwise inconsistent with an applicable consumer guarantee.

Where Australian Consumer Law provides a consumer with a remedy, our internal store policies do not override that statutory right.

4. Product Information

We aim to provide clear and accurate information regarding products offered on forever28.shop.

Product pages may include information such as:

  • Product photographs;

  • Descriptions;

  • Materials;

  • Colours;

  • Sizes;

  • Measurements;

  • Styles;

  • Features;

  • Prices; and

  • Availability.

We make reasonable efforts to ensure that this information is accurate.

However, minor differences may occur due to photography, lighting, manufacturing variations, measurement methods, device displays, or screen settings.

Nothing in this section limits your rights if a product materially differs from its description or otherwise fails to comply with an applicable consumer guarantee.

5. Clothing Sizes and Measurements

Customers are encouraged to review available sizing information carefully before purchasing clothing from forever28.shop.

Sizing can vary between garment styles and designs.

Where measurements are provided, minor measurement variations may occur due to the manufacturing process or method of measurement.

A reasonable minor variation does not necessarily mean that a product is defective.

However, where an item is materially inconsistent with the size or description provided, applicable consumer rights remain unaffected.

6. Product Colours

We aim to display product colours as accurately as reasonably possible.

The appearance of colours may vary depending on:

  • Screen settings;

  • Display calibration;

  • Device type;

  • Lighting;

  • Photography; and

  • Other technical factors.

We cannot guarantee that every device will display colours identically.

This provision does not limit rights where a product is materially different from the representation made on our website.

7. Pricing

We aim to display product prices accurately and transparently.

Prices shown on forever28.shop may change from time to time.

The applicable price is generally the price displayed at the time an order is placed, subject to applicable law and the correction of genuine and obvious errors.

Where an obvious pricing or technical error occurs, we may contact the customer before fulfilling the affected order.

If an order is cancelled following such an error after payment has already been received, any amount due for refund will be returned in accordance with applicable law.

We do not intend to engage in misleading pricing practices.

8. Promotions and Discounts

Promotional offers, discount codes, sales, or special prices may be subject to specific conditions.

Any applicable conditions may include:

  • Promotional periods;

  • Eligible products;

  • Minimum order values;

  • Usage restrictions;

  • Customer eligibility;

  • Redemption limits; or

  • Other clearly disclosed requirements.

Promotional claims made by forever28.shop are intended to be accurate and not misleading.

9. Orders

An order placed through forever28.shop represents a request to purchase the products selected by the customer.

Orders may be subject to:

  • Product availability;

  • Payment authorisation;

  • Fraud screening;

  • Verification of delivery details;

  • Pricing accuracy; and

  • Other reasonable order-processing requirements.

We may decline or cancel an order where reasonably necessary and permitted by law, including where:

  • A product is unavailable;

  • Payment cannot be authorised;

  • Material information supplied is incorrect;

  • There is an obvious pricing or listing error;

  • Fraudulent activity is reasonably suspected; or

  • Fulfilling the order would be unlawful.

Where payment has been received for an order that is subsequently cancelled and a refund is due, the appropriate refund will be provided.

10. Payment Processing

Payments made through forever28.shop may be processed by Shopify and/or independent payment service providers.

Payment methods available to a customer are displayed during checkout.

Third-party payment providers may have their own terms, privacy policies, and security procedures.

forever28.shop does not require customers to send complete payment card credentials to us by email.

Customers should never send sensitive payment card details to info@forever28.shop.

11. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

For eligible orders under our current shipping policy:

Standard Shipping is FREE.

Our estimated standard delivery timeframe is:

15–20 days.

Delivery estimates may be affected by carrier operations, public holidays, weather, customs procedures where applicable, transportation disruptions, remote destinations, incorrect delivery details, and other circumstances.

Please review our Shipping Policy for full information.

12. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy together with applicable Australian consumer law.

Our voluntary return conditions do not replace statutory rights available in relation to faulty, defective, incorrectly described, unsafe, or otherwise non-compliant products.

For assistance with a return or refund, contact:

info@forever28.shop

When contacting us about an order, please include your order number.

13. Intellectual Property

Unless otherwise indicated, website content owned by or lawfully licensed for use by forever28.shop may be protected by applicable intellectual property laws.

Such content may include:

  • Website design;

  • Original text;

  • Graphics;

  • Logos;

  • Icons;

  • Original photographs;

  • Product descriptions;

  • Page layouts; and

  • Other original materials.

You may access this content for personal and lawful shopping purposes.

You must not unlawfully reproduce, distribute, sell, modify, republish, commercially exploit, or otherwise infringe protected intellectual property.

14. Third-Party Intellectual Property

Any trademarks, brand names, logos, product names, copyrighted works, or other intellectual property belonging to third parties remain the property of their respective owners.

The appearance of third-party intellectual property on forever28.shop does not transfer ownership of that intellectual property to forever28.shop.

We intend to respect legitimate intellectual property rights.

If you believe content available through forever28.shop infringes rights that you own or are authorised to represent, please contact:

info@forever28.shop

Please provide sufficient information for us to review your concern.

15. Permitted Website Use

forever28.shop may be used for lawful personal shopping and informational purposes.

You must not use the website to:

  • Commit fraud;

  • Conduct unlawful activities;

  • Interfere with website security;

  • Introduce viruses or malicious software;

  • Attempt unauthorised access;

  • Misuse payment systems;

  • Collect personal information unlawfully;

  • Infringe intellectual property rights;

  • Impersonate another person; or

  • Interfere materially with the operation of the store.

Reasonable action may be taken to protect our website, customers, and services from misuse.

16. Website Availability

We aim to keep forever28.shop accessible and functioning properly.

However, temporary interruptions may occur due to:

  • Maintenance;

  • Software updates;

  • Security procedures;

  • Server or hosting issues;

  • Network interruptions;

  • Technical faults; or

  • Events outside our reasonable control.

We may temporarily restrict access where reasonably necessary to maintain or secure the website.

Nothing in this section excludes rights or remedies that cannot lawfully be excluded.

17. Accuracy of Website Content

We make reasonable efforts to keep information on forever28.shop accurate and current.

However, occasional:

  • Typographical errors;

  • Technical errors;

  • Display errors;

  • Outdated information; or

  • Unintentional omissions

may occur.

Where an error is identified, we may correct it as appropriate.

Nothing in this section permits forever28.shop to make misleading or deceptive representations or to avoid obligations imposed by applicable law.

18. External Links

forever28.shop may occasionally contain links to third-party websites or services.

Third-party websites operate independently and may have their own:

  • Terms and conditions;

  • Privacy policies;

  • Security practices;

  • Pricing;

  • Content; and

  • Business practices.

Unless expressly stated otherwise, the presence of a third-party link does not mean that forever28.shop controls or endorses that website.

Customers should review the policies of third-party websites before using them.

19. Privacy

Personal information collected through forever28.shop is handled in accordance with our Privacy Policy and applicable privacy requirements.

Personal information may be collected when customers:

  • Browse our website;

  • Place an order;

  • Create or use an account;

  • Contact customer service;

  • Request a return or refund;

  • Subscribe to communications; or

  • Otherwise interact with our services.

Please review our Privacy Policy for additional information.

Privacy enquiries may be sent to:

info@forever28.shop

20. Security

We use reasonable measures appropriate to our operations to protect our website and customer information.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for taking reasonable measures to protect:

  • Their devices;

  • Passwords;

  • Login details; and

  • Payment accounts.

If you believe your forever28.shop account or interaction with our website has been compromised, contact:

info@forever28.shop

21. Disclaimer

To the maximum extent permitted by law, website content is provided for general shopping and informational purposes.

We do not exclude any representation, condition, warranty, guarantee, right, or remedy that cannot lawfully be excluded.

In particular, nothing in this Legal Notice excludes the application of the Australian Consumer Law where it applies.

22. Limitation of Liability

Any limitation or exclusion of liability stated on forever28.shop applies only to the maximum extent permitted by law.

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

Nothing in this Legal Notice restricts any remedy or consumer guarantee that cannot legally be restricted under Australian Consumer Law.

23. Fraud and Misuse

We may investigate suspected fraudulent, dishonest, or abusive activity involving our store.

This may include:

  • Payment fraud;

  • Identity misuse;

  • Fraudulent refund claims;

  • False delivery claims;

  • Manipulation of promotional offers;

  • Unauthorised account access; or

  • Other unlawful conduct.

Where appropriate, we may take reasonable protective action or cooperate with payment providers, service providers, or lawful authorities.

Any personal information involved will be handled in accordance with our Privacy Policy and applicable law.

24. Governing Law

This Legal Notice and the use of forever28.shop are subject to applicable Australian laws where those laws apply.

Nothing in this Legal Notice prevents a customer from exercising any right to bring a matter before a court, tribunal, consumer protection authority, regulator, or other body that has lawful jurisdiction.

25. Complaints and Disputes

If you have a concern relating to:

  • An order;

  • A product;

  • Delivery;

  • A return;

  • A refund;

  • A payment;

  • Website content; or

  • Any other matter relating to forever28.shop,

please contact us first at:

info@forever28.shop

We will review the matter and make reasonable efforts to provide an appropriate response.

Nothing in this section prevents consumers from exercising rights available under Australian law.

26. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

  • Our website;

  • Products;

  • Business practices;

  • Shopify functionality;

  • Store policies; or

  • Applicable legal requirements.

The latest version will be published on forever28.shop.

Updates to this Legal Notice will not remove statutory rights that have already arisen or rights that cannot lawfully be excluded.

27. Relationship With Other Store Policies

This Legal Notice should be read together with the other policies available on forever28.shop, including our:

  • Terms of Service;

  • Privacy Policy;

  • Return and Refund Policy; and

  • Shipping Policy.

If there is any inconsistency between a store policy and a mandatory requirement of Australian law, the mandatory legal requirement will apply to the extent of that inconsistency.

28. Contact Information

For legal notices, customer enquiries, order enquiries, privacy matters, complaints, returns, refunds, or other questions relating to forever28.shop, please contact:

forever28.shop
Email: info@forever28.shop

When your enquiry relates to an existing order, please include your order number so that we can identify the transaction efficiently.

29. Final Consumer Rights Statement

Nothing in this Legal Notice or any other forever28.shop policy is intended to exclude, restrict, or modify any consumer guarantee, statutory right, remedy, or liability under the Australian Consumer Law or other applicable legislation where it would be unlawful to do so.