Terms of service

Effective Date: September 28, 2026

Welcome to Forever28. These Terms of Service (“Terms”) govern your access to and use of forever28.shop, including purchases made through our online store.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms and the policies published on our website.

1. About Forever28

Forever28 is an independent online retailer specializing in flip-flops and sandals for women, men, and kids.

Throughout these Terms, “Forever28,” “we,” “us,” and “our” refer to Forever28.

2. Use of Our Website

By accessing or using our website, you agree to:

• Use the website only for lawful purposes
• Provide accurate and complete information when placing an order
• Not engage in fraudulent, deceptive, or misleading activities
• Not interfere with the operation or security of our website
• Not attempt unauthorized access to accounts, systems, or data
• Not introduce viruses, malware, or other harmful code
• Not use our website in a way that infringes the rights of others

We may restrict access where reasonably necessary to protect our customers, website, systems, business, or legal rights.

3. Product Information

We make reasonable efforts to provide clear and accurate information about the products offered through Forever28.

Product pages may include information regarding:

• Product descriptions
• Product images
• Available sizes
• Colors
• Materials or product features
• Pricing
• Product availability
• Other relevant product details

Actual product colors and appearance may vary slightly due to photography, lighting, individual screen settings, manufacturing variations, or other reasonable factors.

Customers should carefully review product descriptions, sizing information, and available options before placing an order.

4. Third-Party Brands and Trademarks

Forever28 operates as an independent online retailer.

Products displayed on our website may include or reference third-party brands, trademarks, product names, designs, or other intellectual property.

All third-party trademarks, brand names, logos, and other intellectual property remain the property of their respective owners.

The appearance of third-party intellectual property on Forever28 does not by itself imply sponsorship, endorsement, partnership, authorization, or affiliation unless such a relationship is expressly stated.

5. Pricing and Currency

Product prices are displayed in the currency shown on our website and during checkout.

Before completing your purchase, you will have an opportunity to review:

• Product prices
• Applicable discounts
• Shipping charges, if any
• Applicable taxes or other charges
• Final order total
• Applicable transaction currency

Prices and promotions may change from time to time.

The price applicable to your purchase will generally be the price displayed during checkout when you submit your order, subject to correction of obvious pricing or technical errors where permitted by applicable law.

6. Payments

Forever28 accepts the payment methods displayed as available during checkout.

By submitting an order and payment information, you authorize the applicable payment provider to charge the total amount displayed during checkout.

Transactions may be subject to payment authorization, verification, and reasonable fraud-prevention checks.

For additional information, please review our Payment Terms.

7. Order Acceptance

Submitting an order does not necessarily constitute final acceptance of the order.

Orders may be subject to:

• Successful payment authorization
• Product availability
• Shipping availability
• Verification of customer and order information
• Reasonable security and fraud-prevention checks

We may reasonably refuse, hold, or cancel an order if:

• Payment cannot be authorized
• A product becomes unavailable
• Customer or shipping information is incomplete or inaccurate
• Fraudulent or unauthorized activity is reasonably suspected
• Required verification cannot be completed
• An obvious pricing, inventory, or technical error has occurred

If a paid order is cancelled and a refund is due, the applicable amount will be returned to the original payment method.

8. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.

Please review your order details carefully.

If you notice an error with your products, shipping address, billing information, or contact details, please contact info@forever28.shop as soon as possible.

9. Shipping and Delivery

Forever28 processes eligible orders within approximately:

Processing Time: 1–3 business days

After processing, the estimated carrier transit time is:

Transit Time: 6–9 business days

The normal total estimated delivery timeframe is therefore:

Total Estimated Delivery Time: 7–12 business days

Processing and delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather, transportation disruptions, incorrect addresses, high shipping volumes, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete shipping information, including applicable shipping destinations, business days, order cut-off times, and shipping charges.

10. Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

• Recipient name
• Street address
• Apartment or unit number, where applicable
• City or suburb
• State or territory
• Postal code
• Country
• Contact information

If you discover an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate corrections before fulfillment or shipment, but changes cannot be guaranteed once processing has begun.

11. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions and exclusions described in our Return and Refund Policy.

Returned products generally must:

• Be unused and unworn
• Be in their original condition
• Include original tags and packaging, where applicable
• Show no signs of outdoor wear, alteration, damage, or misuse after delivery

For footwear, we recommend trying products on a clean indoor surface to avoid signs of wear.

Approved refunds will generally be issued to the original payment method.

Please review our Return and Refund Policy for complete information.

12. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, or different from what you ordered, please contact info@forever28.shop as soon as possible.

Please provide your order number, a description of the issue, and photographs where applicable.

We will review the issue and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

13. Order Cancellations

If you would like to cancel an order, please contact info@forever28.shop as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. Eligible products may instead be returned after delivery in accordance with our Return and Refund Policy.

14. Promotions and Discounts

Forever28 may offer discounts, promotional codes, free-shipping promotions, or other offers from time to time.

Promotions may be subject to conditions such as:

• Eligibility requirements
• Minimum purchase amounts
• Product exclusions
• Usage limitations
• Expiration dates
• Geographic restrictions

Applicable promotional conditions will be displayed with the relevant offer or during checkout.

15. Intellectual Property

Content owned by or licensed to Forever28, including applicable website text, graphics, logos, layouts, and design elements, may be protected by intellectual property laws.

Third-party trademarks, brand names, logos, product names, photographs, designs, and other intellectual property remain the property of their respective owners.

You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without appropriate authorization.

16. Prohibited Activities

You may not use our website to:

• Conduct fraudulent or unlawful activities
• Submit false or misleading information
• Attempt unauthorized access to accounts or systems
• Interfere with website security or functionality
• Transmit malicious software or harmful code
• Misuse payment or checkout systems
• Collect information about other users without authorization
• Infringe intellectual property or other legal rights

We may restrict access where reasonably necessary to address violations of these Terms.

17. Third-Party Services

Our website may rely on third-party service providers for functions such as:

• E-commerce services
• Payment processing
• Shipping and fulfillment
• Analytics
• Advertising and marketing
• Customer support
• Website functionality

Third-party providers may operate under their own terms and privacy policies.

Forever28 is not responsible for third-party websites or services that we do not control.

18. Privacy

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.

Please review the Privacy Policy for additional information about how personal information may be handled when you use Forever28.

19. Website Availability

We make reasonable efforts to maintain the availability, functionality, security, and accuracy of our website.

Website access may occasionally be interrupted due to maintenance, technical issues, security updates, third-party service interruptions, or circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free access to the website.

20. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Forever28 will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

21. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any right, guarantee, remedy, or protection available to consumers under applicable Australian law.

Where a product fails to meet an applicable consumer guarantee, customers may be entitled to remedies provided by law independently of Forever28's voluntary return policy.

22. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, without limiting any mandatory consumer rights or protections available under applicable law.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, services, policies, business practices, technology, or applicable requirements.

When changes are made, the updated Terms will be published on our website with a revised effective date.

24. Contact Us

If you have questions about these Terms of Service, please contact us:

Store Name: Forever28
Website: forever28.shop
Email: info@forever28.shop
Phone: (+61) 480822302

Business Address:
26956 South Coast Highway, Jerramungup, WA 6337, Australia