Shipping policy
Effective Date: September 28, 2026
Thank you for shopping with Forever28. This Shipping Policy explains how orders placed through forever28.shop are processed, shipped, and delivered.
1. Order Processing Time
Orders are generally processed within:
1–3 business days
Processing time begins after your order has been successfully placed and payment has been authorized.
Order processing may include:
- Payment and order verification
- Preparing your products
- Packaging your order
- Preparing the shipment for the carrier
Processing time does not include carrier transit time.
2. Transit Time
After your order has been processed and handed over to the shipping carrier, the estimated transit time is:
6–9 business days
Transit time refers to the estimated period between the carrier receiving your package and delivery to the shipping address provided with your order.
3. Total Estimated Delivery Time
The normal total estimated delivery timeframe is:
7–12 business days
This consists of:
- Processing Time: 1–3 business days
- Transit Time: 6–9 business days
- Total Estimated Delivery Time: 7–12 business days
Delivery times are estimates and are not guaranteed. Actual delivery may occasionally be affected by carrier delays, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
4. Shipping Destinations
Available shipping destinations are determined by the shipping options offered through Forever28.
Customers can enter their delivery address during checkout to confirm whether shipping is available to their location.
Please ensure that all shipping information is complete and accurate before submitting your order.
5. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as:
- Delivery destination
- Available shipping method
- Order contents
- Applicable shipping promotions
You will have an opportunity to review the applicable shipping charges before submitting payment.
If Forever28 offers free shipping or another shipping promotion, applicable conditions will be displayed on our website or during checkout.
6. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully, including:
- Products ordered
- Recipient name
- Shipping address
- Contact information
- Order total
If you notice an error, please contact info@forever28.shop as soon as possible.
7. Shipping Confirmation and Tracking
Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation containing your tracking details.
Please allow reasonable time for tracking information to update after a shipping label is created or the package is transferred to the carrier.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City or suburb
- State or territory
- Postal code
- Country
- Contact information
If you discover an error after placing an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate address corrections before shipment, but changes cannot be guaranteed after an order has entered fulfillment or been shipped.
9. International Orders
Where international shipping is available, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated during checkout or required by applicable law.
Customs processing may also affect delivery times.
Any applicable charges or responsibilities disclosed during checkout should be reviewed before completing your purchase.
10. Delivery Delays
Although our normal estimated delivery timeframe is 7–12 business days, occasional delays may occur due to:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Customs processing, where applicable
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
If your order is significantly delayed beyond the estimated delivery timeframe, please contact us with your order number and tracking information, if available.
11. Lost or Missing Packages
If your package has not arrived within the estimated delivery timeframe or tracking shows an unusual delay, please contact:
Please provide:
- Your order number
- Delivery address
- Tracking number, if available
- A description of the delivery issue
We will review the available information and assist with the appropriate next steps.
12. Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around the delivery location
- Check with household members or neighbors
- Review any delivery notices
- Verify the delivery address on your order
- Contact the shipping carrier where appropriate
If you are still unable to locate the package, please contact Forever28 for assistance.
13. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact info@forever28.shop as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, where applicable
We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer law.
14. Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
If an order is divided into multiple shipments, separate tracking information may be provided for each package.
15. Order Changes and Cancellations
If you need to request an address correction or order cancellation, please contact info@forever28.shop as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment or shipment begins.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
16. Australian Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.
If products are lost, damaged, incorrectly supplied, or otherwise fail to meet applicable consumer guarantees, we will provide remedies where required by applicable law.
17. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Store Name: Forever28
Website: forever28.shop
Email: info@forever28.shop
Phone: (+61) 480822302
Business Address:
26956 South Coast Highway, Jerramungup, WA 6337, Australia
- Choosing a selection results in a full page refresh.