Shipping policy
Thank you for shopping with forever28.shop.
This Shipping, Delivery, Returns and Refund Policy explains our shipping arrangements, estimated delivery times, order tracking, delivery issues, returns, exchanges, and refunds.
forever28.shop offers women's fashion clothing, including dresses, mini dresses, skirts, fashion jeans, playful short skirts, slim-fit trousers, pants, and other fashion apparel.
By placing an order with forever28.shop, you agree to this policy.
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
1. Free Standard Shipping
All orders placed through forever28.shop qualify for FREE Standard Shipping.
There is no minimum purchase amount required to qualify for our standard free shipping service unless a specific promotion or checkout notice expressly states otherwise.
The standard shipping charge displayed for eligible orders will be:
FREE
Customers will not be charged a standard delivery fee for orders covered by this policy.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The estimated 15–20 day delivery period is intended to cover normal order processing and transportation unless otherwise stated during checkout or in your order confirmation.
Delivery times are estimates rather than guaranteed arrival dates.
Delivery may occasionally take longer because of circumstances such as:
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Carrier delays;
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High order volumes;
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Public holidays;
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Severe weather;
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Transportation disruptions;
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Remote delivery locations;
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Customs or border processing where applicable;
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Incorrect or incomplete delivery information;
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Security or fraud verification;
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Events outside our reasonable control.
If there is a significant issue affecting your order, please contact us at:
3. Order Processing
After an order is successfully placed, it may require processing before shipment.
Processing may include:
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Payment verification;
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Order verification;
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Product preparation;
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Quality checks;
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Packaging; and
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Handover to the applicable delivery carrier.
Orders may not be processed or dispatched on weekends or public holidays.
Once your order has been prepared and shipped, available tracking information may be provided to you electronically.
4. Shipping Destinations
forever28.shop accepts orders to delivery destinations made available during checkout.
A shipping destination must be accepted by our checkout system before an order can be completed.
If we discover that we cannot reasonably deliver an order to the address provided, we will contact you and arrange an appropriate solution, which may include cancellation and refund of the affected order.
5. Order Tracking
Where tracking is available, tracking details may be provided after your order has been dispatched.
Please allow reasonable time for the carrier's tracking system to update after shipment.
Tracking information may initially show statuses such as:
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Shipment information received;
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Label created;
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Processing;
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In transit; or
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Awaiting carrier update.
A temporary delay in tracking information does not necessarily mean that the parcel has stopped moving.
If your tracking information has not updated for an unusually long period, contact:
Please include your order number so we can investigate.
6. Multiple Packages
Orders containing multiple products may occasionally be shipped in separate packages.
This may happen because products are processed separately or because different fulfilment arrangements apply.
If your order arrives in more than one parcel, you will not be charged additional standard shipping fees solely because the order was divided into multiple shipments.
If only part of your order has arrived, please review any available tracking information before contacting us.
7. Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check:
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Recipient name;
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Street address;
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Apartment or unit number;
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Suburb or city;
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State or territory;
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Postcode;
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Country; and
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Contact information.
If you discover an error after placing your order, contact us immediately at:
We will make reasonable efforts to correct the shipping information before dispatch.
However, we cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.
8. Incorrect Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be returned, delayed, or otherwise affected.
Where permitted by law, reasonable additional delivery costs caused solely by incorrect information supplied by the customer may be the customer's responsibility.
This does not apply where the delivery problem was caused by forever28.shop, our fulfilment arrangements, or circumstances for which the customer is entitled to a remedy under applicable law.
9. Delivery Delays
Although we aim to deliver orders within the estimated 15–20 day timeframe, delays may occasionally occur.
If your order has not arrived within the expected timeframe, please contact:
Include:
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Your order number;
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Your name;
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Your delivery address; and
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Any relevant tracking information.
We will review the shipment and, where appropriate, contact the delivery provider or take other reasonable steps to investigate.
Where an order cannot be supplied within the required or reasonable period, we will provide an appropriate solution in accordance with applicable Australian consumer law.
10. Lost Packages
If tracking information suggests that a parcel may have been lost in transit, please contact us at:
We may investigate with the relevant carrier before confirming that a package is lost.
Where an order is confirmed as lost and you are legally entitled to a remedy, we will provide an appropriate solution, which may include:
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Replacement of the affected item; or
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Refund of the affected item.
The appropriate remedy will depend on the circumstances and applicable consumer law.
11. Packages Marked Delivered
If tracking shows that an order has been delivered but you cannot locate it, we recommend first:
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Checking around the delivery location;
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Checking with other members of your household;
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Checking any safe delivery location;
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Checking with building management or reception where applicable; and
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Reviewing the carrier's tracking details.
If the parcel still cannot be located, contact:
We will review the available information and assist you where reasonably possible.
12. Damaged Packages
If a parcel arrives visibly damaged, please inspect the products as soon as reasonably possible.
If the product itself has been damaged during delivery, contact us promptly at:
Please provide:
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Your order number;
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A description of the issue;
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Photographs of the damaged product; and
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Photographs of the packaging where reasonably available.
Providing photographs helps us investigate the issue efficiently.
Your statutory rights are not affected if photographs or original packaging are unavailable where they are not legally required.
13. Wrong Items
If you receive an item that is different from the product you ordered, contact us at:
Please provide your order number and details of the incorrect product.
Where we confirm that the wrong item was supplied, we will arrange an appropriate remedy.
You will not be required to bear reasonable return costs resulting from an error made by forever28.shop where applicable law requires us to cover those costs.
14. Missing Items
If your delivery does not contain all products listed in your order, first check whether the order has been divided into multiple shipments.
If no additional shipment is shown and you believe an item is missing, contact:
Please include your order number and details of the missing product.
We will investigate and provide an appropriate solution where the product was not supplied.
RETURNS AND REFUNDS
15. 30-Day Change-of-Mind Return Policy
In addition to your statutory rights, forever28.shop provides eligible customers with a 30-day voluntary change-of-mind return period.
You may request an eligible change-of-mind return within 30 days after receiving your order.
To request a return, contact:
Please include:
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Your order number;
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The product you wish to return; and
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The reason for your return.
Do not send a return before receiving return instructions from us.
16. Change-of-Mind Return Conditions
Because we sell fashion apparel, returned clothing must remain suitable for resale to qualify for our voluntary change-of-mind return program.
For an eligible change-of-mind return, the product must generally be:
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Unworn;
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Unwashed;
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Unaltered;
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Unused beyond reasonable inspection;
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Free from stains;
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Free from makeup;
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Free from perfume or strong odours;
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Free from deodorant marks;
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Free from pet hair;
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Free from damage caused after delivery;
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Complete with original tags where supplied; and
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Returned with relevant accessories or components supplied with the item.
These conditions apply only to voluntary change-of-mind returns.
They do not remove or limit rights relating to faulty, defective, incorrectly described, unsafe, or otherwise non-compliant products under the Australian Consumer Law.
17. Trying On Clothing
You may reasonably inspect and try on clothing to determine its fit and appearance.
When trying on garments, please take reasonable care to avoid:
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Makeup stains;
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Deodorant marks;
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Perfume;
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Body odours;
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Damage;
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Stretching;
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Alteration; or
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Removal of tags where unnecessary.
A garment that shows evidence of substantial wear or use may not qualify for a voluntary change-of-mind return.
This does not affect statutory rights relating to faulty products.
18. Incorrect Size
If you ordered the wrong size or the garment does not fit as expected, you may request a return under our voluntary 30-day change-of-mind return policy, provided the item meets the applicable return conditions.
Customers are encouraged to review the size information provided on the relevant product page before ordering.
For change-of-mind size returns, return shipping costs are generally the customer's responsibility.
If the product received does not correspond with the size ordered or is materially inconsistent with its description, different rights may apply.
19. Colour and Appearance
Product photography and screen displays may result in minor differences in colour or appearance.
Differences can result from:
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Screen brightness;
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Device settings;
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Photography lighting;
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Display calibration; or
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Reasonable manufacturing variations.
However, where a product materially differs from its description or representation in a way that amounts to a failure to meet an applicable consumer guarantee, your statutory rights remain unaffected.
20. Non-Returnable Change-of-Mind Items
For hygiene and product integrity reasons, certain products may not qualify for voluntary change-of-mind returns if they have been worn, used, washed, altered, damaged after delivery, or otherwise rendered unsuitable for resale.
Products clearly marked as Final Sale may also be excluded from voluntary change-of-mind returns where disclosed before purchase.
However, no Final Sale designation, hygiene rule, or other voluntary return restriction removes your rights under Australian consumer law where a product is faulty or otherwise fails to meet a consumer guarantee.
21. Sale Items
Sale or discounted products may be returned under our voluntary return policy unless they were clearly identified as Final Sale before purchase.
Regardless of whether a product was discounted, statutory consumer rights continue to apply where required by Australian law.
A discounted product is not excluded from applicable consumer guarantees merely because it was purchased on sale.
22. Faulty or Defective Products
If you believe an item is faulty or defective, please contact:
Provide:
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Your order number;
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Details of the problem; and
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Photographs or other reasonable evidence where available.
We will assess the issue and provide a remedy as required under applicable Australian consumer law.
Depending on the nature and seriousness of the problem, available remedies may include repair, replacement, refund, or another appropriate solution.
Our voluntary 30-day return period does not replace or restrict statutory rights relating to faulty products.
23. Major Problems
Where a product has a major problem within the meaning of applicable Australian consumer law, the customer may have the right to reject the product and choose an available remedy, including a refund or replacement where provided by law.
Nothing in this policy restricts those rights.
24. Minor Problems
Where a product has a minor problem, we may be entitled under applicable law to provide an appropriate remedy within a reasonable time.
The appropriate remedy will depend on the nature of the product and issue.
Nothing in this section reduces any rights available to customers under Australian consumer law.
25. Return Shipping Costs
Change-of-Mind Returns
For voluntary change-of-mind returns, the customer is responsible for the cost of returning the product to the return location provided by us.
We recommend using a tracked shipping method.
Faulty, Incorrect, or Non-Compliant Products
Where a product is confirmed to be faulty, incorrectly supplied, or otherwise subject to a statutory remedy, reasonable return costs will be handled in accordance with applicable Australian consumer law.
If you incur reasonable return postage costs for a confirmed issue for which we are legally responsible, retain your postage receipt so that it can be reviewed.
26. Do Not Return Products Without Authorisation
Please contact us before returning any item.
Returns should not automatically be sent to:
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An address found through an online search;
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The sender address printed on the parcel;
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A carrier depot; or
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Any other address not specifically provided for your return.
Our return processing location may differ from the original shipment location.
Contact:
After your return request is reviewed, we will provide the appropriate instructions.
27. Proof of Purchase
We may reasonably request proof that the product was purchased from forever28.shop.
Acceptable proof may include:
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Order confirmation;
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Order number;
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Payment record;
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Transaction statement; or
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Other reasonable evidence of purchase.
Original packaging is not required to exercise statutory consumer rights where the law provides otherwise.
28. Return Inspection
Once a voluntary change-of-mind return is received, we may inspect the item to determine whether it complies with the conditions of our return policy.
We may decline a voluntary change-of-mind return if the product has:
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Been worn beyond reasonable inspection;
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Been washed;
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Been altered;
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Been damaged after delivery;
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Had tags unnecessarily removed;
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Been stained;
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Acquired strong odours;
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Been materially used; or
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Otherwise become unsuitable for resale.
This inspection process does not allow us to refuse a valid statutory remedy for faulty or non-compliant goods.
29. Exchanges
Where available, you may request an exchange for another size or eligible product.
Exchanges are subject to stock availability.
If the requested replacement is unavailable, we may provide another available option or process an eligible refund where appropriate.
For voluntary change-of-mind exchanges, customers may be responsible for applicable return shipping costs.
For exchanges arising from faulty or incorrectly supplied goods, statutory consumer rights apply.
30. Refund Processing
Once an eligible returned product has been received and assessed, we will notify you of the outcome.
If a refund is approved, it will normally be issued to the original payment method unless another method is agreed or legally required.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to make the funds available.
Payment provider processing times are outside our direct control.
31. Refund Amounts
For approved voluntary change-of-mind returns, the refund generally covers the purchase price of the eligible returned product.
Because all eligible orders receive free standard shipping, there is no original standard shipping charge to refund.
Where a product fails to meet a consumer guarantee and a refund or other remedy is required by law, the remedy will be provided in accordance with applicable Australian consumer law.
32. Return Shipping Fees Are Not Deducted From Statutory Rights
Nothing in this policy permits forever28.shop to impose a return delivery charge, restocking fee, processing fee, or other deduction where doing so would unlawfully reduce a remedy available under Australian consumer law.
Any customer-paid return shipping requirement described in this policy applies to voluntary change-of-mind returns unless applicable law provides otherwise.
33. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to accommodate cancellation requests before the order has been processed or dispatched.
However, cancellation cannot be guaranteed after fulfilment has started.
If an order has already been dispatched, you may request an eligible return after receiving it in accordance with this policy.
Nothing in this section limits any cancellation or refund right available under applicable law.
34. Refused or Unclaimed Deliveries
Customers should take reasonable steps to receive their deliveries.
If a parcel is returned because:
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Delivery was refused;
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It was not collected;
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The address provided was incorrect; or
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Delivery could not be completed because of information supplied by the customer,
we may contact you to arrange an appropriate resolution.
Reasonable additional shipping costs caused solely by the customer's actions may be charged where permitted by law.
This does not apply where the delivery failure was caused by forever28.shop or where the customer is otherwise legally entitled to a remedy.
35. Returned-to-Sender Packages
If a parcel is returned to sender, contact us at:
We will review the reason for the return.
Depending on the circumstances, available options may include:
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Redelivery;
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Address correction;
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Cancellation; or
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Refund.
Any charges will be determined in accordance with the reason for the return and applicable law.
36. Australian Consumer Law
Our voluntary shipping and return policies operate in addition to your statutory consumer rights.
Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, right, remedy, or liability that cannot legally be excluded, restricted, or modified under the Australian Consumer Law.
Where a product fails to meet an applicable consumer guarantee, customers may be entitled to remedies provided by law.
Our voluntary:
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30-day return period;
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Clothing condition requirements;
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Final Sale conditions;
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Return shipping rules; and
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Other store policies
do not override statutory rights where Australian consumer law applies.
37. Policy Abuse and Fraud
We may reasonably investigate suspected abuse of our return, refund, or delivery processes.
Examples may include:
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Falsified delivery claims;
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Falsified photographs;
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Intentional product damage;
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Returning a different product;
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Fraudulent payment disputes;
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Repeated abuse of voluntary returns; or
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Other dishonest conduct.
We may reject voluntary claims where there is reasonable evidence of fraud or abuse.
Nothing in this section permits us to refuse a remedy that a customer is legally entitled to receive.
38. Changes to This Policy
forever28.shop may update this Shipping, Delivery, Returns and Refund Policy from time to time to reflect changes to:
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Our shipping arrangements;
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Product range;
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Store operations;
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Carrier arrangements;
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Shopify functionality; or
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Applicable legal requirements.
The latest version will be published on forever28.shop.
Changes will not remove rights that customers have already acquired under applicable law.
39. Contact Us
For any questions relating to:
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Shipping;
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Delivery;
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Tracking;
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Delayed parcels;
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Lost parcels;
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Damaged products;
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Incorrect products;
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Returns;
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Exchanges;
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Refunds; or
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Order cancellations,
please contact:
forever28.shop
Email: info@forever28.shop
When contacting us about an existing order, please include your order number so that we can assist you efficiently.
All orders receive FREE Standard Shipping. Our estimated delivery timeframe is 15–20 days.
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
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