Refund policy
Effective Date: September 28, 2026
At Forever28, we want customers to feel confident when purchasing flip-flops and sandals from our online store. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and order cancellations.
30-Day Return Window
We accept eligible return requests within 30 days of delivery.
To request a return, please contact us at:
Email: info@Forever28
Please include your order number, the item you wish to return, and the reason for the return.
Return Eligibility
To be eligible for a return, the product must generally:
- Be returned within 30 days of delivery
- Be unused and unworn
- Be in its original condition
- Include original tags and packaging, where applicable
- Show no signs of wear, washing, alteration, damage, or misuse after delivery
- Include any accessories or components originally supplied with the product
- Be accompanied by proof of purchase
For footwear, we recommend trying items on a clean indoor surface to avoid signs of wear.
Non-Returnable Items
Returns may not be accepted for:
- Products returned more than 30 days after delivery
- Products that have been worn outdoors or show signs of use
- Products damaged after delivery through misuse or improper handling
- Products missing original tags or packaging, where applicable
- Products clearly identified as final sale or non-returnable before purchase, where permitted by applicable law
These restrictions do not exclude or limit any rights you may have under applicable consumer protection laws, including rights relating to faulty, damaged, or incorrectly supplied products.
How to Start a Return
To request a return:
- Contact info@Forever28 within 30 days of delivery.
- Provide your order number and identify the product you would like to return.
- Explain the reason for your return.
- Wait for our customer service team to review your request and provide return instructions.
- Securely package the approved return and follow the provided return instructions.
Please contact us before sending any product back.
Do not send returns directly to our business address unless our customer service team specifically confirms that it is the appropriate return destination.
Return Shipping Costs
For eligible returns resulting from customer preference, including:
- Change of mind
- Ordering the wrong size
- Personal preference
- Selecting the wrong product
the customer is generally responsible for applicable return shipping costs.
If a product is confirmed to be faulty, damaged, or incorrectly supplied, Forever28 will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.
Damaged, Faulty, or Incorrect Products
If you receive a product that is damaged, faulty, or different from what you ordered, please contact us as soon as possible at info@forever28.shop.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging, where applicable
We will review the information and provide an appropriate remedy, which may include a replacement, repair, return, or refund depending on the circumstances and your rights under applicable law.
Exchanges
If you would like to exchange an eligible product for another available size or style, please contact us at info@forever28.shop.
Exchanges are subject to product availability.
If the requested replacement is unavailable, you may return the eligible product for a refund in accordance with this policy.
Refunds
Once we receive and inspect your returned product, we will notify you regarding the status of your refund.
If the return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
After a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original Shipping Charges
For returns resulting from a change of mind or customer preference, original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.
For faulty, damaged, or incorrectly supplied products, shipping costs and other applicable remedies will be handled in accordance with Australian Consumer Law and other applicable legal requirements.
Sale and Promotional Items
Unless a product is clearly identified as final sale or non-returnable before purchase, eligible sale and promotional products may be returned subject to this policy.
A final-sale designation does not exclude any consumer guarantee or other right that cannot legally be excluded.
Order Cancellations
If you need to cancel an order, please contact us at info@forever28.shop as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or is shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. Eligible products may instead be returned after delivery in accordance with this policy.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any right or remedy available to you under applicable Australian consumer protection laws.
Where a product has a major problem or otherwise fails to meet applicable consumer guarantees, you may be entitled to remedies provided by law. These statutory rights apply independently of our 30-day change-of-mind return policy.
Contact Us
If you have questions about a return, exchange, refund, damaged product, or an existing order, please contact us:
Store Name: Forever28
Website: forever28.shop
Email: info@forever28.shop
Phone: (+61) 480822302
Business Address:
26956 South Coast Highway, Jerramungup, WA 6337, Australia
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