At forever28.shop, we want you to feel confident when shopping with us. This Return and Refund Policy explains how returns, exchanges, refunds, damaged or faulty products, and change-of-mind requests are handled.

This policy is intended to operate in addition to, and not limit, any rights you may have under the Australian Consumer Law (ACL).

1. 30-Day Return Policy

For eligible change-of-mind returns, you may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the item must:

• Be unused, unworn, unwashed, and in its original condition;

• Have all original tags, labels, accessories, and packaging, where reasonably applicable;

• Show no signs of wear, washing, alteration, damage, stains, odours, or misuse; and

• Be accompanied by acceptable proof of purchase.

To start a return, please contact us at:

Email: info@forever28.shop

Please include your order number, the item you wish to return, and the reason for the return.

Do not send a return before contacting us. Once your return request has been reviewed, we will provide the appropriate return instructions and return destination.

2. Change-of-Mind Returns

We voluntarily accept eligible change-of-mind returns within 30 days of delivery.

A change-of-mind return includes situations where you:

• Ordered the wrong size or colour;

• No longer want the item;

• Do not like the style after receiving it;

• Found a similar product elsewhere; or

• Purchased the item by mistake.

Change-of-mind returns must meet the eligibility requirements described in this policy.

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to us unless otherwise agreed.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns.

These change-of-mind conditions do not limit any rights you may have where a product is faulty, damaged, unsafe, incorrectly described, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

3. Faulty, Damaged, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, faulty, defective, materially different from its description, or if you receive the wrong product, please contact us at info@forever28.shop as soon as possible.

Please provide:

• Your order number;

• A description of the problem; and

• Clear photographs or other reasonable evidence of the issue where possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable Australian Consumer Law.

Where a product has a major failure, you may be entitled to choose a refund or replacement.

Where a problem is minor, we may be entitled to provide an appropriate remedy, such as a repair, before a refund or replacement is required.

Nothing in this policy limits your rights under the Australian Consumer Law.

4. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Products supplied to Australian consumers must meet applicable consumer guarantees, including requirements relating to acceptable quality, fitness for purpose, and correspondence with descriptions or representations made about the product.

If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances and seriousness of the problem.

For a major problem with a product, you may generally choose between a replacement and a refund.

For a minor problem, we may first have the opportunity to provide an appropriate remedy within a reasonable period.

This policy does not exclude, restrict, or modify any statutory guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

5. Proof of Purchase

We may request reasonable proof of purchase before processing a return, refund, replacement, or other remedy.

Acceptable proof of purchase may include:

• Your forever28.shop order confirmation;

• Your order number;

• A payment confirmation;

• A credit or debit card statement showing the transaction; or

• Other reasonable evidence demonstrating that the product was purchased from forever28.shop.

Customers are not required to provide original packaging in order to exercise statutory rights relating to a faulty product where Australian Consumer Law provides otherwise.

6. Return Shipping Costs

Change-of-Mind Returns

For approved change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service. forever28.shop is not responsible for change-of-mind return parcels that are lost before reaching the designated return destination.

Faulty or Incorrect Products

If we confirm that an item is faulty, defective, incorrectly supplied, or otherwise subject to a remedy under applicable law, we will handle reasonable return costs in accordance with the Australian Consumer Law.

Where you have already paid reasonable return postage for a product that is confirmed to have a problem covered by the Australian Consumer Law, you may be entitled to reimbursement of those reasonable costs.

Please retain your postage receipt.

7. Return Condition Assessment

When we receive a change-of-mind return, we may inspect the product to confirm that it meets the eligibility requirements in this policy.

A change-of-mind return may be refused if the item:

• Has been worn or used beyond what is reasonably necessary to inspect it;

• Has been washed;

• Has been altered;

• Has been damaged by the customer;

• Has visible stains, makeup, marks, strong odours, or other signs of use;

• Is missing important parts or accessories; or

• Is otherwise not in a condition reasonably suitable for resale.

These conditions apply only to voluntary change-of-mind returns and do not limit your rights in relation to faulty or non-compliant goods under Australian Consumer Law.

8. Final Sale Items

Products clearly identified as Final Sale are not eligible for voluntary change-of-mind returns unless we specifically state otherwise.

However, a Final Sale designation does not remove or reduce any rights that apply under Australian Consumer Law.

If a Final Sale item is faulty, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, you may still be entitled to a remedy.

9. Exchanges

If you would like to exchange an eligible item for another size, colour, or product, please contact info@forever28.shop.

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer another appropriate option or process an eligible refund where applicable.

For change-of-mind exchanges, customers may be responsible for applicable return shipping costs.

Nothing in this section limits your rights where an exchange or other remedy is required by Australian Consumer Law.

10. Refunds

Once your returned item has been received and assessed, we will notify you regarding the outcome of your refund request.

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase unless another method is agreed or required by law.

After a refund has been processed by forever28.shop, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

We do not control financial institution processing times.

11. Refund Amount

For approved change-of-mind returns, the refund will generally cover the purchase price of the eligible returned product.

Original delivery charges, where applicable, are not ordinarily refundable for change-of-mind returns.

Where a refund is required under Australian Consumer Law because a product has a major problem or another applicable consumer guarantee has not been met, the refund will be handled in accordance with your statutory rights.

We will not impose deductions that unlawfully reduce a refund required under Australian Consumer Law.

12. Missing Refunds

If we have confirmed that your refund has been processed but you have not received it, please first check with your bank, card issuer, or payment provider.

Processing periods can vary depending on the payment method.

If you have completed these checks and still believe your refund is missing, contact us at:

info@forever28.shop

Please include your order number and relevant payment information so we can investigate.

13. Order Cancellations

If you wish to cancel an order, please contact info@forever28.shop as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or dispatch.

However, we cannot guarantee that an order can be cancelled once processing or shipment has begun.

If an order can no longer be cancelled, you may request a return after receiving the item in accordance with this Return and Refund Policy.

Any rights available under Australian Consumer Law continue to apply.

14. Refused and Unclaimed Deliveries

Customers are responsible for providing accurate delivery details and taking reasonable steps to receive their orders.

If an order is returned because it was refused, unclaimed, or could not be delivered due to incorrect information supplied by the customer, we may contact the customer to arrange redelivery or another appropriate resolution.

Any additional shipping charges arising solely from a customer-provided incorrect address, refusal, or failure to collect a parcel may be the customer's responsibility where permitted by law.

This section does not apply where the delivery problem was caused by forever28.shop or where applicable consumer law provides otherwise.

15. Items Damaged After Delivery

We are not responsible for damage caused by misuse, improper handling, accidental damage, failure to follow reasonable care instructions, or normal wear and tear after delivery where the product was otherwise supplied in accordance with applicable consumer guarantees.

However, this does not affect any rights you may have if the product itself was faulty, defective, unsafe, or otherwise failed to meet an applicable consumer guarantee.

16. Return Approval

Contacting us does not automatically mean a voluntary change-of-mind return has been approved.

We may request reasonable information to assess your request before providing return instructions.

For statutory claims involving potentially faulty goods, we may reasonably assess the product to determine the nature of the problem before providing the appropriate remedy, while respecting all rights available under Australian Consumer Law.

17. Returning Products Without Contacting Us

Please do not send products to an address found independently online or to an address shown on a shipping label without first contacting us.

Return processing locations may differ from the original shipping location.

To ensure your return is correctly identified and processed, contact:

info@forever28.shop

We will provide the relevant return instructions.

18. Policy Abuse and Fraud

We reserve the right to investigate suspected fraudulent or abusive return activity, including falsified evidence, intentional product damage, false claims, or repeated misuse of our voluntary return program.

We may refuse a voluntary return where there is reasonable evidence of fraud or abuse.

Nothing in this section permits us to refuse a valid remedy that a customer is legally entitled to under Australian Consumer Law.

19. Changes to This Policy

forever28.shop may update this Return and Refund Policy from time to time to reflect changes to our business practices, services, or applicable requirements.

The version of the policy available on our website will apply subject to any statutory rights that cannot be excluded or modified.

Changes to this policy will not remove any consumer rights that apply under Australian law.

20. Contact Us

For questions about returns, refunds, damaged products, faulty items, exchanges, cancellations, or this policy, please contact us:

forever28.shop
Email: info@forever28.shop

We will review your enquiry and work to provide an appropriate resolution in accordance with this policy and applicable Australian consumer law.

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any right or remedy available to consumers under the Australian Consumer Law where that right or remedy cannot lawfully be excluded, restricted, or modified.